Returns & Refunds

We want you to be happy with your order. If you have any issues with your purchase, please get in touch with us and we’ll do our best to help.

Returns

Due to the nature of our products, we are unable to accept returns of sweets that have been opened, consumed or are no longer in their original condition.

If you wish to contact us regarding a return or refund, please do so within 15 days of receiving your order. Your item must be unused, unopened and in its original packaging where applicable.

Damaged or Incorrect Orders

If your order arrives damaged, you receive the wrong item, or there is an issue with your order, please contact us as soon as possible.

Please provide your order number and photographs of the item(s) where appropriate. This will help us understand the issue and allow us to resolve it as quickly as possible.

Depending on the circumstances, we may offer a replacement or refund.

Refunds

If your refund is approved, it will be processed using your original payment method where possible. Please allow some time for the refund to appear in your account, depending on your bank or payment provider.

Please note that this policy does not affect your statutory consumer rights.

If you have any questions about our returns or refunds, please contact us through the Contact Us section at the bottom of our website.